I finally received a response to my missing account number question on the same day at around 3 pm est, which I responded that they account is suppose to be closed. I log in the account as I was on the phone with him and tried canceling my order, but it would not cancel, therefore, the customer service representative was supposed to cancel the order. On the morning of Septemaround 9 am est, I called back into the customer number, sadly they asked me my account number and I told them that was the reason I called, and the guy was trying to sale me a Highlights book. So I sent an email via the website, to which they sent generic message with a email identifier number, still no account number. ![]() Therefore, I called the customer number and did a text message, but neither one was available. I did not get an account number, therefore, I had no way to verify my order, nor did I get an email for the order. No you cannot log in using your email and pass only. On the morning of September 2, 2022, I went online to order the magazine subscription at, but I was unable to log into the account due to requiring an account number to find the account. I strongly suggest using a different platform if you wish to engage with your child and Highlights is not that one! GONE is that!!! I called the 80 I was given the option to cancel but they only refunded the 7 books and they 100% guarantee your child will like it or you will get a full refund, not the case! IF I AM BILLED FOR A RENEWAL, I MIGHT GO ATOMIC ON THIS 80. ![]() When my children were 5 years old 25 years ago, Highlights was geared towards children and came with fun stuff each time. I cannot express how disappointed that I am that this is what Highlights Magazine has become. If they wanted to read their child a story, they have lots of DISNEY BOOKS. What is the point of selecting an age range if the magazines are geared to require an adult for every page and is filled with mostly stories and pictures not activities fun for a child of 5. the following 3 months with nothing fun for a 5 year old. The first magazine came with stickers, and fun things. ![]() The first magazine arrived 4 months after my full payment was made to them at the time of the order. I read all the fine print to ensure I would not be charged anything, but of course I get a bill 1 month later! Such a shame, my kids enjoyed the Highlights but I will never ever do business with them again!Ä«UYER BEWARE I ordered this for my friends 5 year old son. The Representative should have told her this, but I am sure they are all trained not to in order to keep the money flowing! I also responded to a promotion that said you can get a free hidden pictures by submitting a postcard that came with one of the subscriptions. When she called to cancel her account she did not know there was another account opened under her name which she continued to be billed for, for months. At some point my MIL was paying almost $100 a month for the subscriptions she added them to. ![]() When she responded to one of their promotions for an add on Hidden Pictures, little did she know she was opening another account with them and starting a whole new subscription service. My Mother in Law purchased a subscription for my kids. This company specifically targets elderly people who have known the Highlights name for generations.
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